Smart Toilet Feedback Terminals for Hygiene Monitoring

The SensMax toilet feedback system is a smart washroom solution designed to measure visitor satisfaction, track hygiene levels and notify cleaning teams when service quality drops. Wireless smiley-button terminals collect real-time feedback from visitors, helping facilities react quickly and maintain high cleanliness standards across shopping malls, airports, offices, public buildings and smart facilities.

Each device works as a washroom satisfaction terminal, allowing visitors to respond instantly by pressing happy, neutral or unhappy icons. Built-in anti-spam filters ensure accurate and reliable feedback, even in high-traffic locations.

Wireless smiley-button terminals are used for airport toilet cleanliness feedback collection.

 

Why Washroom Feedback Matters

Visitors judge the cleanliness of toilets faster and more critically than any other facility area. A clean restroom boosts positive impressions, while poor hygiene leads to complaints, bad reviews and lower customer loyalty. The SensMax solution provides washroom hygiene analytics to help detect cleaning gaps, peak visitor periods and service issues that traditional manual inspections may miss.

Using real-time feedback from visitors, cleaning teams can improve their response speed, maintain better hygiene standards and follow cleaning-on-demand workflows instead of outdated fixed schedules.

Wireless smiley-button terminals are used for washroom feedback collection.

 

How the Washroom Feedback System Works

The visitor presses a smiley button on the washroom satisfaction terminal, sending an encrypted wireless signal to the SensMax SMX gateway. One gateway supports up to 20 feedback devices within an 800m range. Feedback data is delivered in real time to the cloud or local software every 15 minutes.

This functionality turns each device into a restroom cleaning alert button – if multiple negative responses appear within a short time, automated notifications prompt cleaners to take action.

Feedback buttons can be mounted on walls, stands or plastic question holders.

 

Key Advantages

• Wireless installation – devices mount in seconds with no cabling required.
• Real-time alerting – works as a restroom cleaning alert button for instant response.
• Track hygiene levels – use precise washroom hygiene analytics to plan staffing and detect problem areas.
• Long battery lifetime – up to 2 years of operation on standard AA batteries.
• Anti-spam filtering – prevents repeated or false pressings.
• Flexible placement – mount on tables, walls, stands or question holders.
• GDPR-safe – no personal data, no images, fully anonymous.

System Components

• Wireless Feedback Buttons – smiley terminals for collecting visitor satisfaction.
• Question Holders – display cleaning or service-related questions.
• SMX Data Gateway – receives signals from up to 20 buttons (range up to 800 m).
• SensMax Reporting Software – cloud and local dashboards with real-time analytics.

Reporting and Analytics

Feedback data appears instantly in the SensMax reporting portal. Depending on the device type, updates occur every 15 minutes or once per day. The system displays daily summaries, per-hour breakdowns and real-time feedback trends if instant buttons are used.

Data can be exported to any tool via API or MQTT formats.

Reports show feedback trends, alerts and multi-toilet comparisons.

 

Business Impact

The system helps facilities reduce complaints, maintain higher hygiene standards and optimize cleaning staff performance. By switching to cleaning-on-demand rather than fixed schedules, operational costs decrease while service quality improves. As a washroom satisfaction terminal, the system ensures cleaning teams respond when needed, creating a safer, cleaner and more pleasant environment for visitors.