SensMax L3 LR TS 165 EUR | SensMax L3 SLR TS 187 EUR*
*The prices specified without VAT, import taxes, shipping, and customs clearance costs, if any of them applicable.

SensMax L3 TS Real-Time Customer Survey Button

The wireless customer survey button SensMax L3 TS enables real-time feedback collection with three smiley icons – Happy, Neutral, and Sad. Customers can instantly share their satisfaction level by pressing one of the buttons, and responses appear in the SensMax online reporting portal without delay. This makes the L3 TS ideal for environments where immediate service quality monitoring is critical, such as retail, airports, banks, and washrooms.

How It Works

The L3 TS real-time survey button communicates with a SensMax SMX TS gateway over a wireless channel. Data is forwarded instantly to the SensMax cloud portal for live dashboards, NPS (Net Promoter Score) tracking, and exportable reports. Built-in memory ensures up to 1000 responses are safely stored if connectivity is interrupted, automatically syncing when the connection is restored.

Installation

The customer survey button mounts easily on a stand with a printed question, requiring no cabling. Powered by standard AA batteries, it operates for up to 2 years. The unit also features a digital spam filter to ignore repeated button presses, ensuring clean data collection.

Key Technical Advantages

• Real-time feedback — responses appear instantly in online dashboards.
• Backup memory — stores up to 1000 survey records during outages.
• Wireless setup — simple installation without cables or IT infrastructure.
• Long battery life — up to 2 years of operation using AA batteries.
• Spam protection — an intelligent digital filter prevents false inputs.

Real-World Applications

• Retail stores — measure customer satisfaction directly after checkout.
• Airports — collect real-time passenger feedback on service areas.
• Banks — monitor client satisfaction across multiple branches.
• Washrooms — track cleanliness feedback in real-time.
• Shopping malls — evaluate service quality across different zones.

Business Impact

Deploying real-time customer survey buttons allows organizations to detect service quality issues as they happen and react instantly. With integrated NPS tracking and visual dashboards, decision makers can improve customer experience, benchmark branch performance, and increase loyalty by responding to feedback without delays.

Example in Action

A shopping mall installed SensMax L3 TS survey buttons at entrances and restrooms. Real-time data revealed daily service quality peaks and highlighted areas needing more attention. Cleaning schedules and staff allocation were adjusted immediately, leading to improved visitor satisfaction scores within weeks.

Model Variants & Connectivity

• L3 LR TS — wireless connectivity up to 150–250 m for medium-sized venues
• L3 SLR TS — wireless connectivity up to 800–1000 m for large premises

Get Started

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SensMax L3 TS Technical Details