Wireless Facility Hygiene Monitoring & Cleaning Performance System

The SensMax wireless facility hygiene monitoring system helps building operators measure cleanliness levels and control cleaning performance across large facilities. Smiley-button feedback terminals collect real-time hygiene feedback from visitors and employees, giving managers clear visibility of washroom and public area conditions throughout the day.

This cleaning performance monitoring system is used in shopping malls, airports, office buildings, hospitals, universities and other public facilities where hygiene quality directly affects visitor satisfaction and service KPIs. Data from feedback terminals supports cleaning-on-demand workflows and measurable service level control.

Customer feedback system for tracking hygiene ratings in washrooms.

What the hygiene monitoring system provides

The system collects structured visitor feedback about cleanliness and service quality at the point of use. Each hygiene feedback terminal records button presses with built-in filtering against repeated or accidental clicks. Facility managers can see hygiene ratings by location, time and building zone and react quickly when scores fall below defined thresholds.

• Real-time washroom and facility hygiene feedback
• Cleaning performance measurement by location and time
• Service level tracking for cleaning contractors and in-house teams
• Zone-based hygiene analytics across buildings and campuses
• Data-based staffing and cleaning schedule adjustments

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Use cases — where hygiene monitoring is applied

• Shopping malls — hygiene monitoring in washrooms, food courts and high-traffic corridors
• Hospitals and healthcare — cleanliness feedback in wards, waiting rooms and sanitary areas
• Airports and transit hubs — washroom hygiene monitoring in terminals and gate areas
• Office buildings — multi-floor restroom and shared space cleanliness tracking
• Public buildings — universities, libraries, museums and administrative facilities

Wireless hygiene feedback terminals installed in washrooms, corridors and public spaces.

How the facility hygiene monitoring system works

Wireless smiley-button terminals collect real-time cleaning and hygiene feedback from visitors and staff. Each terminal has three rating options (happy, neutral, unhappy) and an internal SPAM filter that ignores repeated or non-valid presses. Installation is fully wireless — terminals are mounted using adhesive tape or a holder without cabling.

Feedback data is transmitted through SensMax SMX data gateways over Wi-Fi or LAN to the central reporting system. One gateway supports up to 20 wireless feedback terminals with coverage up to 800 m, depending on building layout. This makes the system suitable for multi-floor and multi-zone facilities.

Hygiene feedback terminals send data to the reporting portal in real time.

 

Key benefits for facility and cleaning operators

• Real-time hygiene alerts — notify cleaning teams when ratings drop below target levels
• Cleaning SLA monitoring — compare planned vs. actual service quality
• Multi-location dashboards — monitor hygiene across buildings and campuses
• Cleaning-on-demand model — dispatch staff based on actual feedback instead of fixed intervals
• Cleaner KPI measurement — evaluate performance by zone and time period
• Wireless installation — no drilling, no signal wiring, fast rollout

Reporting and system integration

Hygiene and cleaning feedback data is available in SensMax EasyReport desktop software and the SensWeb cloud portal. Managers can analyse hygiene ratings by 15-minute interval, hour or day, and review trends by location.

Automatic alerts can be sent by email when hygiene scores fall below configured limits. For enterprise environments, system integration is supported via API and MQTT for connection to facility management and ticketing platforms.

Dashboard with hygiene ratings, service trends and cleaning performance indicators.

 

Recommended devices for hygiene and cleaning monitoring

• SensMax L3 Smile Terminal — wireless hygiene feedback button terminal
• SensMax Question Holder Stand — holder for survey question and instructions
• SensMax SMX Data Gateway — Wi-Fi/LAN gateway for up to 20 terminals

FAQ — Facility hygiene monitoring and cleaning feedback

• Is the hygiene monitoring system wireless?
  Yes. Feedback terminals are battery-powered and communicate wirelessly with the SMX gateway.
• Where are smiley feedback terminals installed?
  Typical locations include washrooms, entrances, corridors, food courts and waiting areas.
• Can repeated button presses distort results?
  No. Terminals include a SPAM filter that ignores repeated or invalid presses.
• Can cleaning contractors use this for SLA control?
  Yes. The system supports cleaning performance tracking and SLA verification by location and time.
• Is integration with other systems available?
  Yes. Data access is available via API and MQTT for integration with facility and ticketing systems.

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